BICOM · Technical assistance
Support for your machines.
By your side.
Remote assistance and training to help you manage the operation and maintenance of your BICOM vending machines.
Our technical team helps you analyse problems and carry out the tasks needed to manage your machine.
How we help
Expertise and tools
to manage your machines.
Remote support
We help you analyse faults and check the operation of your vending machine, guiding you through the necessary technical steps.
Greater independence for your technicians
We provide training on machine operation and maintenance to help your technical staff manage day-to-day tasks.
Help with replacements
The warranty period for vending machines is one year. Our technical team guides you through the component replacement process.
Before contacting us
Useful information
for your request.
To help us understand the problem, have your machine details and a description of what you have observed ready.
Send your request →- Model and serial numberProvide the machine model and serial number, if available.
- Description of the problemExplain what happens and at which stage of operation.
- Messages, photos or videosNote any error messages and prepare images that help explain the fault.
- Contact detailsProvide your company name, contact person and a phone number.
Bicom Cloud
Your machines,
even at a distance.
With Bicom Cloud, you can monitor sales, products, prices and machine status from a single platform.
Discover Bicom Cloud →Training and day-to-day operation
Understanding the machine helps your team work more independently. Contact us to discuss your technicians’ training needs.
Talk to BICOM →Need support?
Describe your request. The BICOM team will help you identify the next steps.
Contact BICOM
+39 051 759225info@bicomvending.com
Via Risorgimento 440/L
Ponte Ronca · Zola Predosa (BO), Italy
BICOM s.r.l. · VAT no. 00686201203